Privacy Policy

This Privacy Policy describes how our Pilates Wellness Studio collects, uses, and protects your personal information when you use our services, visit our website, or interact with our wellness programs.

Information We Collect

We collect various types of information to provide and improve our Pilates wellness services, ensure safety during sessions, and maintain effective communication with our clients.

Personal Information

  • Full name and contact details
  • Date of birth and age
  • Emergency contact information
  • Payment and billing information

Health Information

  • Medical history and health conditions
  • Physical limitations or injuries
  • Fitness goals and preferences
  • Progress tracking data

Technical Information

  • Website usage data and cookies
  • Device information and IP address
  • Session attendance records
  • Communication preferences

How We Use Your Information

Your personal information is used exclusively for legitimate business purposes related to providing quality Pilates wellness services. We use your data to customize workout programs, ensure your safety during sessions, process payments, schedule appointments, and communicate important updates about our services. Health information helps our certified instructors design appropriate exercise routines that accommodate your physical condition and fitness goals while preventing injury.

Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our data protection protocols include encrypted storage systems, secure payment processing, regular security audits, and staff training on privacy protection. Access to your information is strictly limited to authorized personnel who require it for service delivery purposes.

Your Rights Under GDPR

In compliance with the General Data Protection Regulation (GDPR), you have several fundamental rights regarding your personal data:

Right to Access: Request copies of your personal data and understand how it's being processed.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal data under certain circumstances.
Right to Portability: Receive your personal data in a structured, machine-readable format.
Right to Object: Object to processing of your personal data for specific purposes.
Right to Restrict: Request limitation of processing under certain conditions.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. Information may only be shared with trusted service providers who assist in operating our studio, processing payments, or delivering services, and only under strict confidentiality agreements. We may also disclose information when required by law or to protect the safety and rights of our clients and staff.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. We use analytics tools to understand how visitors interact with our website, helping us improve our online services and content.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Health and safety information may be retained longer to ensure continuity of care and legal compliance.

Children's Privacy

Our services are designed for adults, and we do not knowingly collect personal information from children under 16 without explicit parental consent. If we become aware that we have collected such information, we will take immediate steps to delete it.

International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information according to GDPR standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

This Privacy Policy is effective as of the date of your first interaction with our services and will remain in effect until updated.